These Terms and Conditions set out the basis on which Cleaners Finchley provides cleaning services to residential and commercial clients. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company requesting or receiving cleaning services from Cleaners Finchley.
Company means Cleaners Finchley, the provider of cleaning services.
Services means any cleaning or related services that the Company agrees to supply to the Client, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning, and specialist cleaning.
Cleaner means any person engaged by the Company to carry out the Services.
Premises means the property or properties where the Services are to be performed.
The Services to be provided will be agreed at the time of booking, based on the Client's requirements and the Company's service offering. The Company may provide a service description for typical cleaning tasks, but the exact scope will depend on the time allocated, the condition of the Premises, and any specific instructions agreed in advance.
The Company reserves the right to decline work that it reasonably considers unsafe, unsuitable, or beyond the scope of standard cleaning activities. This includes, without limitation, work at excessive height, work involving hazardous materials, or tasks that fall under regulated specialist trades.
Bookings may be made by the Client through the Company's accepted communication channels as advised on its website or promotional materials. When making a booking, the Client must provide accurate and complete information, including the address of the Premises, property type and size, required Services, preferred dates and times, and any access instructions.
All bookings are subject to availability and are only confirmed once the Company has expressly accepted the booking and provided confirmation of the appointment details. Provisional dates and times discussed are not binding until confirmation is issued by the Company.
For regular cleaning services, the Company will usually agree a recurring schedule. The Company will use reasonable efforts to provide the same Cleaner for each visit, but this cannot be guaranteed. The Company may replace the allocated Cleaner at its discretion, for example due to illness, holiday, or operational requirements.
The Client is responsible for ensuring that there is suitable access to the Premises at the agreed time. If the Cleaner is unable to gain access due to incorrect instructions, missing keys, or the Client not being present where required, this may be treated as a late cancellation and charges may apply.
The Company aims to carry out all Services with reasonable care and skill and in accordance with good industry practice for cleaning services. However, the outcome of cleaning will depend on the initial condition of the Premises and any existing damage or wear.
The Client agrees to:
Provide a safe working environment, including running water, electricity, adequate lighting, and safe access to all areas to be cleaned.
Inform the Company in advance of any delicate, valuable, or fragile items or surfaces, and any special cleaning instructions or restrictions.
Secure or remove any items of value, cash, or important documents prior to the visit.
Ensure that any alarm systems or security arrangements are configured so that the Cleaner can gain access at the agreed time.
Advise the Company of any health and safety risks or hazards at the Premises, including but not limited to structural issues, infestation, or hazardous substances.
The Client must not directly employ or contract any Cleaner introduced by the Company for private work, other than through the Company, for a period of 12 months following the most recent service date unless otherwise agreed in writing and subject to a fee determined by the Company.
The Company may use its own cleaning materials and equipment or may agree that the Client will provide these. The arrangement will be confirmed at the time of booking.
Where the Client provides equipment and products, it is the Client's responsibility to ensure that they are safe, in good working order, suitable for the tasks requested, and compliant with any relevant safety standards. The Company will not be liable for any damage or inadequate results arising from defective or unsuitable equipment or products supplied by the Client.
Where the Company supplies cleaning materials, they will be selected to be appropriate for general cleaning tasks. If the Client has particular preferences or sensitivities, such as hypoallergenic products or restrictions on certain chemicals, these must be clearly communicated before the booking is confirmed.
The price for the Services will normally be quoted based on an hourly rate or a fixed fee, depending on the type of service and the information provided by the Client at the time of booking. The Company reserves the right to revise the quoted price if the information supplied by the Client is incomplete or inaccurate, or if the actual condition or size of the Premises requires additional time or resources.
Unless otherwise agreed in writing, payment is due on or before the day of service. The Company may accept various payment methods, such as bank transfer, card payment, or other cashless methods, as advised to the Client. The Company may decline to accept cash payments at its discretion.
For regular services, the Company may require payment in advance for each booking cycle or may operate a recurring billing arrangement. The Client agrees to ensure that any payment details provided are valid and that sufficient funds are available.
The Company reserves the right to suspend or cancel Services if payments are overdue. Any unpaid amounts may accrue late payment charges and reasonable recovery costs.
The Client may request to cancel or reschedule a booking by giving the notice specified by the Company at the time of booking or in any subsequent communication. If the Client cancels or reschedules with less notice than required, the Company may charge a cancellation fee, up to the full value of the booked service.
If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Client's control, this may be treated as a late cancellation and the Client may be charged accordingly.
In the event of adverse weather, transport disruptions, or other circumstances beyond the Company's reasonable control, the Company may need to cancel or reschedule a booking. The Company will inform the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or delays.
If the Client wishes to change the scope of the Services or extend or reduce the duration of a booking, they should contact the Company as early as possible. Changes are subject to availability and may affect the price.
If, upon arrival, the Cleaner determines that the work required is substantially greater than initially described, the Company may offer to extend the booking at an additional cost or may limit the work to what can reasonably be achieved within the originally booked time. The Company is not obliged to complete a full property clean if the booked time is insufficient.
The Company will use reasonable care in selecting and training Cleaners and will maintain appropriate insurance cover in accordance with industry standards. The Company will not be liable for any loss or damage unless caused by the negligence or wilful misconduct of the Company or its Cleaners while performing the Services.
The Client must report any damage, breakage, or dissatisfaction with the Services to the Company as soon as possible and in any event within 48 hours of the relevant service. The Company may request evidence, including photographs and a description of the issue, and may arrange an inspection.
Where liability is accepted, the Company's obligation will be limited, at its option, to one or more of the following:
Re performing the Services or relevant part of the Services.
Offering a partial or full refund for the affected service visit.
Making a claim under the Company's insurance where appropriate.
The Company will not be liable for:
Normal wear and tear or deterioration that would have occurred in any event.
Pre existing damage, defects, or staining that cannot be fully removed by cleaning.
Damage arising from the use of defective, inappropriate, or unsafe equipment or products supplied by the Client.
Any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.
The Company's total aggregate liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid by the Client for the specific service visit during which the incident occurred.
The Company will handle general household and office waste arising directly from the cleaning activities it performs, using appropriate bags and containers available at the Premises unless otherwise agreed.
The Company is not a licensed waste carrier and does not provide bulk waste removal, disposal of large items, or disposal of regulated or hazardous waste. This includes, without limitation, construction debris, electrical items, clinical or medical waste, sharps, chemicals, oil, paint, or any waste subject to special controls.
The Client is responsible for providing suitable bins and ensuring regular collection through the local authority or a licensed waste contractor. The Company may, where agreed, place bagged domestic waste into the Client's designated bins, but it is not responsible for arranging external collection or disposal.
If the Cleaner encounters waste that they reasonably believe to be hazardous or to fall outside the scope of normal domestic or office waste, they may refuse to handle it and will notify the Client. The Client is responsible for arranging lawful and safe disposal in compliance with applicable regulations.
If the Client is dissatisfied with any aspect of the Services, they should contact the Company without delay and in any event within 48 hours of the service. The Company will investigate the matter and may request further details or evidence.
Where a complaint is upheld, the Company may offer a re clean of the affected areas, a discount, or a partial or full refund, depending on the circumstances. Any re clean must normally take place within a reasonable timeframe and at a mutually agreed date and time.
The Company will collect and process personal data about the Client solely for the purposes of managing bookings, providing Services, taking payment, and maintaining client records. The Company will keep such data secure and will not sell or disclose it to third parties except where necessary to perform the Services, process payments, comply with legal obligations, or as otherwise permitted by law.
By providing their personal details, the Client consents to the Company using such information for the above purposes. The Client may request access to the personal data held about them and may ask for corrections where appropriate, in line with applicable data protection legislation.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, operational practices, or service offerings. The latest version will apply to all bookings made after the date of publication. For ongoing regular services, the Company will notify the Client of any material changes that may affect their rights or obligations.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision or part provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written confirmation of booking and any specific service description agreed with the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.
By confirming a booking or allowing a Cleaner to commence work at the Premises, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Our cleaners Finchley are the best one you can find around so don't waste time and give us a call today!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(74)
