This Privacy Policy explains how Cleaners Finchley collects, uses, stores and protects your personal data when you use our cleaning services. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Finchley customers in our service area and to anyone who makes an enquiry about our services.
By contacting us, requesting a quote or booking a service, you acknowledge that you have read and understood this Privacy Policy.
Cleaners Finchley is a local cleaning service provider operating in the Finchley area and surrounding neighbourhoods. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services.
We only collect personal data that is relevant and necessary for the provision of our services and for managing our relationship with you. The information we may collect includes:
Identification and contact details: name, residential address, service address, billing address, and other basic contact details necessary to communicate with you.
Service information: details of the cleaning services you request, access instructions for your property where provided by you, property type and size, preferred dates and times, and any specific cleaning preferences or instructions.
Booking and transaction information: booking history, invoices, payment records, and information about the services you have received.
Communication data: information contained in enquiries, messages or feedback you send to us, and our responses.
Technical and usage information: limited technical information generated when you interact with our website or online booking tools, such as IP address, browser type and pages visited, where this is necessary for website functionality or security.
We collect personal data directly from you when you contact us, request a quote, make a booking, speak with our team, or provide information during the delivery of cleaning services. We may also collect information when you visit our website or use an online booking form. In some cases, we may receive personal data about you from third parties, such as letting agents, landlords or property managers who engage us to provide services at your property, where this is necessary to perform the requested services.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: to take steps at your request before entering into a contract and to perform our contract with you, including providing cleaning services, managing bookings, handling payments, and communicating with you about your services.
Legal obligation: to comply with applicable legal and regulatory requirements, such as accounting and tax rules, and to respond to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests in operating and improving our services, maintaining accurate records, managing customer relationships, ensuring the security of our staff and your property, and preventing or investigating fraud and misuse. We only rely on legitimate interests where your rights and freedoms do not override these interests.
Consent: in limited situations, we may rely on your consent, for example if you ask us to retain specific access instructions for future bookings or if you choose to receive optional communications. Where we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services, including scheduling, delivering and monitoring the services you request.
To communicate with you regarding enquiries, quotes, bookings, changes to appointments, and customer support.
To issue invoices, process payments through our payment providers, and maintain financial records.
To manage our relationship with you, including handling complaints, feedback and service quality issues.
To improve our services, internal processes and customer experience, including training and quality control.
To protect our business, staff and customers, for example by managing access information securely and addressing safety or security concerns.
To comply with legal requirements and cooperate with authorities where necessary.
We do not sell your personal data. We may share your personal data with trusted third parties in the following circumstances:
Service providers and processors: we may share personal data with third party companies that provide services on our behalf, such as payment processing, bookkeeping and accounting services, secure data storage, IT support and software tools used for scheduling and customer management. These providers act as data processors and only process your data based on our instructions and for the purposes described in this Privacy Policy.
Cleaning staff and subcontractors: we may share limited information necessary to carry out the services at your property, such as your name, service address, appointment time and relevant instructions. We require all staff and subcontractors to keep this information confidential and to use it only for the performance of the services.
Professional advisers: we may share information with legal, tax or business advisers where reasonably necessary for the management of our business and to protect our legal rights.
Authorities and law enforcement: we may disclose personal data where required by law or where we believe it is necessary to protect our rights, the safety of our staff or customers, or to assist with the prevention or investigation of crime.
Where we use third party service providers that store or process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as adequacy regulations or approved standard contractual clauses, in accordance with data protection law.
We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet our legal and regulatory obligations. The retention period will depend on the type of data and the context in which it is processed.
Customer and booking records are generally kept for a period that allows us to manage our relationship with you, deal with any queries or complaints, and maintain accurate accounting records. Financial and invoicing information is typically retained for the period required under tax and accounting laws.
Where we no longer need your personal data, we will securely delete it or anonymise it so that you can no longer be identified.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricted access to personal data, staff training on data protection, and the use of secure systems and storage solutions. While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
As a customer of Cleaners Finchley in our service area, you have a number of rights in relation to your personal data under data protection law. These include:
Right of access: you have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with information about how we use it.
Right to rectification: you have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: in certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other legal basis to continue processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you have the right to object to our processing of your personal data based on legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your privacy rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or applicable law. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you continue to use our services after any changes to this Privacy Policy take effect, this will indicate your acceptance of the updated terms.
Our cleaners Finchley are the best one you can find around so don't waste time and give us a call today!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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