Terms and Conditions for Cleaning Services

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Finchley and apply to all domestic and commercial bookings unless agreed otherwise in writing. By making a booking, the customer confirms that they have read, understood, and accepted these terms. The purpose of this document is to provide a clear framework for the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and legal matters relevant to the service. References to cleaners Finchley, Finchley cleaners, cleaning company, or cleaning services should be understood as referring to the service provider offering the work under these terms.

The service is supplied on the basis of the information provided by the customer at the time of booking. Any quotation, estimate, or proposed schedule may change if the property condition, access arrangements, or scope of work differs from what was described. The customer is responsible for ensuring that the details supplied are accurate and complete. If the actual work required differs materially from the initial description, additional charges, extended time, or revised scheduling may apply. Important: these terms are intended to be read together with any written estimate, booking confirmation, or service agreement issued for the particular job.

For clarity, the words we, us, and our refer to the cleaning provider, while you and your refer to the customer or person authorising the service. If a third party books on behalf of the customer, that person confirms they have authority to do so and accept these conditions on behalf of the premises owner, occupier, or business. Nothing in these Terms and Conditions affects any rights that cannot legally be excluded under UK law.

Bookings may be made through the usual booking channels offered by the company and are subject to availability. A booking is not confirmed until it has been accepted by us and, where required, any deposit or pre-authorisation has been received. We may request details such as the size of the property, the type of service required, the number of rooms, parking or access restrictions, and whether any specialist products or equipment will be needed. Accurate information helps us provide a realistic estimate and assign the appropriate time and team.

Once the booking has been reviewed, we may issue a quote, an estimate, or a fixed-price offer. A quote is based on the information supplied and may be revised if the actual requirements change. An estimate is a guide only and may vary depending on the condition and complexity of the work. The customer should check the booking confirmation carefully and notify us promptly of any errors. It is the customer’s responsibility to ensure that access is available at the agreed time and that any necessary permissions have been obtained for entry, parking, or use of facilities.

We reserve the right to decline, pause, or reschedule a booking where the work requested is unsafe, unlawful, outside the scope of our services, or cannot reasonably be completed with the resources available. This includes circumstances where there is inadequate access, severe contamination, a health and safety risk, or an undisclosed requirement for specialist cleaning. Any change to the service requested after confirmation may require a revised price and schedule. Where recurring cleaning services are arranged, each visit remains subject to these Terms and Conditions unless a separate written contract states otherwise.

All fees are payable in accordance with the invoice, estimate, or booking confirmation provided. Unless otherwise stated, payment is due immediately upon completion of the service or by the due date shown on the invoice. For certain services, advance payment, part payment, or a deposit may be required to secure the booking. If a deposit has been taken, it will usually be applied against the final invoice unless the booking is cancelled in a way that makes the deposit non-refundable under these terms. We may also require full or partial payment in advance for larger, urgent, or high-value jobs.

Prices may vary depending on the time required, labour involved, materials used, and any agreed extras. Additional charges may apply where the customer requests extra rooms, additional cleaning tasks, a return visit, waste removal, deep cleaning, stain treatment, or work that was not included in the original booking. If the premises are not ready for the service, if access is delayed, or if the work is interrupted by factors outside our control, reasonable waiting-time or re-attendance charges may be added. All charges are stated in pounds sterling unless otherwise agreed.

Late payment may result in suspension of further services, recovery action, and the addition of any reasonable costs incurred in collecting overdue amounts, to the extent permitted by law. We may charge interest on overdue sums in line with the Late Payment of Commercial Debts legislation where applicable, and in other cases we may seek statutory interest or equivalent lawful compensation. The customer is responsible for paying any bank charges, card fees, or administrative costs specifically stated in the booking terms. Nothing in these Terms and Conditions limits our right to dispute or verify payments where fraud or error is suspected.

Cancellations or changes should be notified as soon as possible. Where a cancellation is received within the notice period stated in the booking confirmation, no cancellation fee may be charged, or only a reasonable administrative fee may apply if this has been clearly explained in advance. If the customer cancels at short notice, fails to provide access, or is not present when attendance is required, we may charge a cancellation fee reflecting the loss of the reserved appointment and any costs already incurred. This may include travel, staff allocation, or materials prepared specifically for the job.

We may need to reschedule a booking if there are unforeseen operational issues, adverse weather, equipment failure, staff illness, or safety concerns. If we cancel or materially postpone a confirmed appointment, we will seek to offer an alternative time where reasonably possible. Our responsibility in such cases is limited to rebooking or refunding any payment received for the affected service, subject to the limits set out in these terms and any rights that cannot be excluded by law. We will not be liable for indirect losses arising from a change of date or time, provided we have acted reasonably.

If the customer asks us to delay, pause, or amend the work after the cleaners have arrived, we may treat this as a change to the booking and apply a revised fee. If the premises are locked, inaccessible, unsafe, or otherwise unsuitable on arrival, the appointment may be treated as a missed visit. Repeated late cancellations or missed appointments may lead us to require advance payment for future work or to decline further service. Reasonable notice helps us allocate staff efficiently and avoid unnecessary costs.

We will provide the service with reasonable care and skill and aim to complete the agreed tasks to a professional standard. However, the final result may depend on the condition of the property, the age of surfaces, the availability of water and electricity, and any limitations created by prior damage or heavy wear. Some stains, marks, odours, limescale, mould, or ingrained dirt may not be fully removable. The customer acknowledges that certain materials can be delicate and that cleaning may expose pre-existing defects that were not visible before work began.

The customer must ensure that the premises are safe for the cleaners to work in and that any hazards are disclosed in advance. This includes, where relevant, broken fittings, loose wires, unstable surfaces, aggressive pets, bodily fluids, asbestos, needles, biohazards, or restricted areas. The customer should remove or secure valuables, important documents, cash, jewellery, and fragile items before the service begins. We are not responsible for items left in accessible areas unless loss or damage is caused by our negligence. Where specialist treatment is required, we may refuse to proceed unless appropriate arrangements have been made.

Although our team may move light items to clean around or underneath them, we are not obliged to lift heavy furniture, dismantle fixtures, or carry out work that could cause injury or damage. The customer should tell us in advance if there are surfaces needing special care or products that should not be used. If the customer provides cleaning materials or equipment, they remain responsible for ensuring that these are suitable for the intended use and safe in accordance with the manufacturer’s instructions. Any misuse arising from inaccurate instructions may affect liability.

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for losses caused by events outside our reasonable control, including power failures, water outages, traffic disruption, extreme weather, or third-party interference. We also do not accept liability for pre-existing damage, deterioration due to age, hidden defects, or issues caused by unsuitable materials, incorrect installation, or inadequate maintenance.

Where damage is alleged, the customer must notify us promptly and allow us a reasonable opportunity to inspect the issue before repair or replacement is arranged. We may ask for photographs, written details, or access to the affected area. Our liability for any proven loss or damage arising from our service will, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific service in question, or to the cost of reasonable repair or replacement, whichever is lower and appropriate in the circumstances. This does not affect non-excludable statutory rights.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, reputational harm, or inconvenience, except where such exclusion is not permitted by law. If the customer contributes to a loss by failing to disclose risks, by giving incorrect instructions, or by not securing items properly, our responsibility may be reduced to reflect that contribution. We recommend that customers keep their own insurance in place where appropriate, particularly for high-value properties, commercial premises, or items of special significance. Liability is assessed on a case-by-case basis in light of the facts and evidence available.

We handle waste and refuse in accordance with applicable UK waste legislation and good environmental practice. Any cleaning waste generated as part of the agreed service will only be removed or disposed of where this has been included in the booking or expressly agreed in advance. The customer remains responsible for identifying any waste that requires special handling, including sharps, medicines, chemicals, clinical waste, electrical items, or materials that may be hazardous. We will not transport or dispose of any waste that we are not lawfully permitted to handle.

Where rubbish, packaging, or removed items are to be taken away, the customer must provide accurate details of the type and volume of waste so that lawful disposal arrangements can be made. Additional charges may apply for loading, sorting, disposal fees, and compliance with waste transfer requirements. We may refuse to remove waste that is contaminated, dangerous, improperly segregated, or suspected to contain prohibited materials. If the customer asks us to dispose of items, they confirm that they have the right to do so and that the items are not stolen, restricted, or subject to any legal claim.

If waste is transferred to a licensed facility or third-party contractor, the customer may be asked to cooperate with any documentation needed for compliance. We reserve the right to stop work if we discover waste that presents a risk to staff, the public, or the environment. Any spill, contamination, or unlawful disposal caused by incorrect information supplied by the customer is their responsibility. The customer should not place hazardous waste in normal household waste unless the law and the relevant disposal route clearly permit it. Compliance with waste rules is essential to safe and lawful service delivery.

These Terms and Conditions may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that service unless a later written agreement states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right or remedy shall operate as a waiver of that right or remedy.

Nothing in these Terms and Conditions creates a partnership, employment relationship, or agency between the parties. The customer may not assign or transfer their rights under a booking without our written consent. Any notice sent in connection with the service should be given in a reasonable manner and must allow enough time for us to respond before the relevant booking date or payment deadline. These terms are intended for use as a legal service page and are not a guide or advisory document.

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or connected with the service, including the interpretation of these terms, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. By proceeding with a booking, the customer agrees that the cleaning service is supplied on the basis of these terms and that any variation must be agreed in writing. This document is designed to support a clear and lawful relationship between the customer and the provider of Finchley cleaning services, while keeping expectations practical and transparent.